FREQUENTLY ASKED
QUESTIONS
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GENERAL QUESTIONS
Q: WHAT IS THE MAILING ADDRESS, TELEPHONE NUMBER, FAX NUMBER AND EMAIL ADDRESS FOR PACIFIC MANAGEMENT COMPANY? WHAT ARE THEIR BUSINESS HOURS?
A: The mailing address and telephone number for Pacific Management Company is
2131 “G” Street
Bakersfield, CA 93301
The fax number is (661) 327-0628 and the email address is: shannon@pmcoffice.com. Office hours are Monday – Friday 8:00 AM to 5:00 PM
Q: WHO IS THE CURRENT BOARD OF DIRECTORS?
A: President – Don Billiard
Vice President – David Ramsey
Treasurer – Cecelia Anzalone
Secretary – Gayle Hafenstein
Director – John Huskey
Director – Laura Cunanan
Director – Med Daugherty
Q: WHAT IS THE PROCESS FOR GETTING IN TOUCH WITH THE BOARD OF DIRECTORS OR PLACING AN ITEM ON THE NEXT MEETING AGENDA?
A: The process of getting in touch with the Board of Directors or placing an item on the next meeting agenda is to submit your question or request in writing to:
Riverlakes Ranch Master Association
Attn: Board of Directors
C/O Pacific Management Company
2131 “G” St., Bakersfield, CA 93301
E-mail: shannon@pmcoffice.com
Q: WHEN AND WHERE DOES THE BOARD OF DIRECTORS MEET TO DISCUSS THE BUSINESS OF THE ASSOCIATION?
A: The Board of Directors meet on the third Wednesday of every month at 5:30 p.m. in the Clubhouse located at the Beach Club. The Board of Directors meetings are open to all homeowners. The meeting dates are included in the calendar. Once per year, the Association holds an Annual Membership Meeting for the purpose of electing directors and conducting any other business of the Association.
Q: HOW DO I OBTAIN COPIES OF THE MEETING MINUTES OF THE ASSOCIATION?
A: Civil Code Section 4950(a) provides that the minutes of any Board of Directors meeting shall be available to the members within thirty (30) days of the meeting. The minutes shall be distributed to a member upon their written request and upon reimbursement of the Association’s costs for making that distribution, which is $1.00 per set of minutes, payable in advance. This request should be sent to Pacific Management Company. The Annual Membership meeting minutes are mailed to each homeowner at the Association’s expense. The meeting minutes are also available for review on the website and posted at the bulletin board at the clubhouse.
Q: WHO MAINTAINS OUR STREETS AND STREET LIGHTS WITHIN OUR COMMUNITY?
A: The streets and street lights are owned and maintained by the City of Bakersfield. Report any problems related to the streets and/or street lights to the City.
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Street Maintenance (661) 326-3111
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Street Lights (661) 326-3781
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“Junk” cars on the streets (661) 326-3811 or (661) 327-7111
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Graffiti (661) 323-7273
POOL, SPA, & CLUBHOUSE QUESTIONS
Q: HOW DO I GET ACCESS TO THE POOL/SPA AREA?
A: Each homeowner is entitled to one card key for access to the pool/spa area. These may be picked up at
Pacific Management Company
2131 “G” St.
Bakersfield, CA.
The cost of the card is $20.00 by check or money order made payable to Riverlakes Master Association. If a card key is lost or stolen, please call Pacific Management Company at (661) 327-0440 to deactivate and another may be purchased for $20.00.
Q: WHAT ARE THE HOURS OF THE POOL/SPA?
A: The pool hours are as follows:
Monday 6:00 AM to 10:00 PM
Tuesday 4:00 PM to 10:00 PM
Wednesday through Sunday 6:00 AM to 10:00 PM
Q: HOW DO I RESERVE THE CLUBHOUSE FOR A PRIVATE PARTY/EVENT?
A: An owner may reserve the Clubhouse and/or BBQ area through the Pool Monitor at the Beachclub.
Summer Hours (April 1st-September 30th): daily from 10:00 A.M. – 10:00 P.M., except Tuesdays, 4:00 P.M. – 10:00 P.M.
Winter Hours (October 1st – March 31st): Saturday & Sunday 10:00 A.M. – 4:00 P.M.
Please note: during winter months when the Pool Monitor is not available, contact WCS Protection Services at (661) 346-2150. Ask them to notify the patrol officer that a reservation needs to be made at the clubhouse.
RESERVATIONS CANNOT BE MADE OVER THE PHONE.
LAKE & BOATING QUESTIONS
Q: WHO OWNS AND MAINTAINS THE LAKE?
A: The lake is owned and maintained by the Riverlakes Ranch Master Association. There is no swimming, wading, scuba, or skin diving in the lake, other than for rescue or maintenance purposes.
Q: WHAT TYPE OF BOAT MAY I PUT ON THE LAKE?
A: Boating is limited to single-hull, catamarans, electric boats and paddleboats. All boats shall be operated manually, by sail, or by electric trolling motor. The maximum overall length allowable is eighteen (18) feet.
Q: DO I NEED TO CONTACT ANYONE BEFORE I LAUNCH MY BOAT?
A: Before your boat goes in the water, it must be registered with, and approved by the Riverlakes Ranch Master Association. You may obtain a registration decal by filling out an application through Pacific Management Company. Your boat must meet all requirements of the California Department of Boating and Waterways and the Coast Guard.
Q: DO I NEED TO REMOVE MY BOAT EVERY DAY?
A: Yes. There is no overnight mooring of Boats at any location except for lake front property owners' lots.
FISHING QUESTIONS
Q: ARE THERE FISH IN THE LAKE? CAN I FISH THERE?
A: Yes. Riverlakes Ranch Master Association stocks the lake. Fishing is permitted from a boat or in the designated open areas surrounding the lake. The fish in the lake are not for human consumption and the Board of Directors has instituted a catch and release policy.
Q: CAN ANYONE FISH AT THE LAKE?
A: Fishing is restricted to homeowners and their guests. Residents must accompany guests at all times. Residents must have a Riverlakes Ranch Master Association fishing permit visible while fishing.
RULES & REGULATIONS
Q: WHAT ARE SOME OF THE MOST COMMON VIOLATIONS OF THE CC&RS AND WHAT ARE THE RULES AND REGULATIONS REGARDING THEM?
A: The most common violations and the rules and regulations concerning them are:
Trash Cans: Trash cans or other rubbish containers shall be regularly removed from the Property, and shall not be allowed to accumulate thereon. Trash shall be placed and kept in covered sanitary containers where it is not visible from any neighboring Lot except for a reasonable time prior to or after collection.
Basketball Hoops: No basketball standards, hoops or backboards or other fixed sports apparatus shall be attached to any Residence or Structure or erected on any Lot.
Pets/Animals: No animals or birds of any kind shall be raised, bred or kept on any Lot or portion of the Property; except the usual and ordinary household pets such as dogs, cats or birds may be kept, provided that they are not kept, bred or maintained for any commercial purposes, and they are kept under reasonable control at all times. Notwithstanding the foregoing, no pets may be kept on the Property which result in an annoyance or nuisance to other owners.
Each and every owner shall carry appropriate feces collection and disposal equipment and shall immediately clean, remove and dispose all animal waste materials.
Vehicle Restrictions: No commercial vehicle, truck (other than a standard size pickup truck), inoperable automobile, boat or similar equipment shall be permitted to remain upon any area within the Property, except within an enclosed garage structure, other than temporarily, not to exceed two (2) weeks within any six (6) month period. Commercial vehicles shall not include sedans or standard size pickup trucks which are used both for business and personal use, provided that any signs or markings of a commercial nature on such vehicles shall be unobtrusive and inoffensive as determined by the Committee. No noisy or smoky vehicles shall be operated on the Property. No off-road unlicensed motor vehicles shall be operated upon the Property. Recreational vehicles, trailers, campers, boats or similar equipment shall be stored on a permanent basis only within the garage or the rear and side yard area of the lot, behind the fencing which separates the front yard from the side yard.
Yard Care: Each owner must maintain and keep in good condition all shrubs, trees, grass and other landscaping on their lot.
Note: This is only a partial, condensed list of Use Restrictions and should not be used in place of the CC&Rs – Please refer to the governing documents for a complete list.
Q: HOW DO I FILE A COMPLAINT AGAINST ANOTHER HOMEOWNER WHO IS IN VIOLATION OF THE CC&RS?
A: The Board of Directors has established a policy that all complaints regarding violations of the CC&Rs must be submitted in writing to Pacific Management Company. You may use the complaint form on this website or any other method of written communication.
Q: WHAT IS THE PROCESS THE BOARD OF DIRECTORS TAKES WHEN A HOMEOWNER IS IN VIOLATION OF THE CC&RS?
A: The Board of Directors has established a Monetary Fine Policy for use in enforcing compliance with the CC&Rs. The complete policy is available for review on this website and is also mailed to each homeowner annually.
Q: WHAT PROCEDURE MUST I FOLLOW IF I WANT TO MAKE AN ARCHITECTURAL OR LANDSCAPE CHANGE TO MY PROPERTY?
A: All architectural and landscape modifications must be approved in advance by the Design Review Committee (DRC). There is a $75.00 charge for each application submitted.
Q: WHAT IS THE MAILING ADDRESS FOR THE DESIGN REVIEW COMMITTEE?
A: The mailing address for the Design Review Committee is:
Riverlakes Ranch Master Association
Design Review Committee
c/o Pacific Management Company
2131 “G” Street, Bakersfield, CA 93301
SECURITY
Q: WHAT TYPE OF SECURITY SERVICE IS PROVIDED FOR OUR COMMUNITY?
A: WCS Protection Services provides the pool monitor/patrol officer and roving patrol service through the community. WCS Protection services can be reached 24/7 at (661) 346-2150.